Acquired Page Plus to offer better phones, customer and dealer support to remain unchanged
Now that TracFone has acquired Page Plus Cellular, the company reassures its dealers and customers that everything will be “business as usual.” According to Howard Forums user, they sent the following email to dealers explaining what they can expect in general.
“America Movil announced January 16th that its subsidiary TracFone Wireless has completed the acquisition of substantially all the assets of Start Wireless Group, commonly known as Page Plus Cellular.
This acquisition will be beneficial to Page Plus in that we will have access to an expanded selection of devices, and more resources in general. It will otherwise be “business as usual” – the same management and dealer support representatives will still be here to assist you and help you grow your business.
The call center will remain in Ohio, with all our trained customer service representatives continuing to serve our customers here in the United States.”
Even though Page Plus wants its customers to believe that most of the things will stay as they were before they become part of TracFone, and even better with “expanded selection of devices”, still in practice, future might look different. Customer service with all TracFone’s subsidiaries, Straight Talk, Net10, Telcel America, and as of lately Simple Mobile, represents big problem for customers. Customers very rarely receive much needed help, which is very frustrating. Happy customers are those who are lucky enough not to need any assistance.
Page Plus, on the other hand, is known for their great customer support so the big question is will TracFone leave the customer service as it is now, and even if it does, for how long. T-Mobile MVNO Simple Mobile, acquired by TracFone in May 2012, also stayed unchanged for a while, but only for a while.
As far as “expanded selection of devices” is concerned, probably Verizon-compatible handsets that Straight Talk and Net10 are offering from their phone selection or BYOD will become available on Page Plus as well. Maybe even Page Plus starts offering service through the other carriers as Straight Talk and Net10 do, through AT&T, T-Mobile and Sprint, or maybe not since Simple Mobile remained T-Mobile’s MVNO only. Time will tell.
Source: Howard Forums