GreatCall Launches Link Check-In App
Verizon MVNO Great Call, which specializes in providing wireless service for seniors, has launched a new app that helps caregivers to look out for their family members. GreatCall launches Link Check-In service as an addition to already available Link application, introduced two years ago. While Link App provides caregiver insight into activities of family member, the Link Check-In app ensures how family member feels. The new service uses simple questions to find out how older family member feels and by answering with yes or no, caregiver can react according to situation.
Caregivers can select from five available questions that they can send to family member. They can schedule which type of question to send, how they want to be notified and how often they want the questions to be sent (daily, weekly or monthly). Available Check-In questions are: 1) Did you take your medication today? 2) Do you feel good today? 3) Did you exercise today? 4) Did you get enough sleep last night? and 5) Have you eaten today?
When older family member receives the question on the phone, he/she can simply press yes or no. If the answer is no or for some reason there is no answer at all, caregiver will be notified about the potential problem. If caregiver doesn’t confirm that he/she will take care of situation, GreatCall’s highly trained 5Star agents will be the ones to take care of family member.
“The Link app was launched two years ago to provide family caregivers insight into movement, activity, and whether an emergency is taking place. Through our ongoing research with our customers, we saw the need to expand the caregiver’s insight into how their family members were feeling. We created Link Check-Ins to provide both simple, regular status updates as well as showing trends over time to identify issues before they become serious. Having 5star agents get involved when the family caregiver isn’t available is a bonus that provides complete peace of mind.” says David Inns, CEO of GreatCall.