Ring Plus Sues Sprint That Plans To Shut Them Down on February 11, Switches Users to Ting Automatically Without Losing Their Balance
Update Feb.13, 2017: RingPlus has dismissed the lawsuit again Sprint. Its shutdown has been extended until Feb. 21.
Update Feb.10, 2017: RingPlus customers who do not choose to switch to another carrier will migrate to Ting automatically. In addition, the shutdown is delayed for a few more days in order to provide enough time for customers to switch. Tello increased discount for RingPlus customers to 50% and added free $10 Pay As You Go Credit with RINGPAYG10OFF coupon code.
Original: Sprint MVNO Ring Plus will be shut down on February 11, 2017. The MVNO has experienced some troubles lately in providing service to its customers and according to it, inconvenience was caused by Sprint. Since February 1, 2017, new customers were unable to activate service on Ring Plus since Sprint has disabled their application program interfaces (APIs). That’s why and, as it turns out, for many other reasons, Ring Plus sues Sprint in a California district court.
According to the complaint filed against Sprint, RingPlus is accusing them of fraud, breach of contract, extortion, attempted extortion, trade dress infringement, patent infringement, unfair practices and competition, unjust enrichment, declaratory judgment and injunctive relief.
In addition, Sprint released official statement on the issue yesterday: “We value our relationships with more than 100 MVNOs, and our top priority is to ensure we are delivering high-quality service and support based on each of our agreements. Sprint has fulfilled every aspect of its agreement with RingPlus and we expect the same from our customer. Sprint will do its best to resolve this. With its 15-year history in the MVNO business, Sprint serves 100+ MVNOs and supports millions of subscriber connections.”
Ring Plus will be shut down on February 11 unless it manages to reach an extension on Sprint’s latest decision to shut them down. The extension of another 30 days would provide more time for RingPlus customers to port their numbers and save their balances. If this doesn’t work out, RingPlus will also try to file for an injunction that will prevent Sprint from shutting them down.
RingPlus Promises To Take Care Of Its Customers
Many RingPlus customers have already ported their numbers out to other carriers but those that haven’t done that yet, RingPlus advises waiting. The carrier is trying to find the best possible solution for its users by making agreements with other carriers that will port numbers and top up balances. This is the email they’ve sent out:
RingPlus is currently in discussions with other MVNOs (wireless carriers) that are ready to take over your service on their plans. Your Top Up balance will be credited by the other MVNO as a courtesy. Additional benefits will likely be available. If you port out now, you will lose your top up balance. You will be informed on how the switch will be completed as well as the information about the carrier later today. If you are interested in participating in the process, please do not initiate a port at this time. RingPlus and the other MVNO will work out a transition process, and inform you of the details very soon. (Unfortunately, if you have already initiated or completed a port out, you will not be able to participate in this process.)
RingPlus Customers to Switch to Ting without Losing Their Balances
Ting is one of the MVNOs that’s ready to welcome all RingPlus customers. Ting will provide $35 credit to all RingPlus customers. To those with higher top up balances than $35, Ting will pay in $5 increments each month until they reach the top-up amount. This offer also applies to customers who have ported their numbers to Ting prior to this agreement, which is great news.
Those who don’t find a Ting service affordable enough can port to Tello or FreedomPop. Tello is welcoming RingPlus customers with 50% off of their first month of service with coupon code RINGPLUS50 until February 13. Also, Tello is giving $10 Pay As You Go credit for free with coupon code RINGPAYG10OFF. FreedomPop, on the other hand, offers free service, which relates to RingPlus, but doesn’t offer special deal to RingPlus customers. Instead, those who want to try it can do it through regular promotion.
We’ll update this post if RingPlus provides more options for its customers.